Frequently Asked Questions
Everything you need to know about our fine jewellery and bespoke services.
How long does shipping take for fine jewellery?
Orders within the UK are typically delivered within 2-3 business days. International shipping varies by location but generally takes 5-7 business days via our secure, insured courier partners.
What is your return policy for bespoke pieces?
While our signature collections can be returned within 14 days, please note that bespoke or personalized commissions are final sale and cannot be returned or exchanged due to their unique nature.
Are your diamonds ethically sourced?
Yes, we are committed to ethical sourcing. All Jessica McCormack diamonds are conflict-free and sourced in compliance with the Kimberley Process to ensure the highest social and environmental standards.
Do you offer ring resizing services?
We offer one complimentary resizing for most rings within six months of purchase. Some eternity bands or intricate settings may have limitations, so please contact our concierge for specific advice.
How should I care for my Jessica McCormack jewellery?
To maintain the brilliance of your pieces, we recommend cleaning them with a soft brush and warm soapy water. Avoid contact with harsh chemicals, perfumes, or lotions, and store items in their original packaging.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express. For high-value transactions, we also offer secure bank wire transfers and luxury financing options.